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FAQs

General Information

A chauffeurs Ltd s London-based company, which provides high quality limousine class chauffeuring services around the UK and overseas both to private and corporate customers.
A Chauffeurs services are available both around the UK and overseas.
Yes. Please contact us if you have children travelling with you.
Yes. In case of a need for a child seat or seats, please, contact us. We will need detailed information about your children in order to select the best option.
No. We don't allowed pets.
Yes. See our Useful Info pages for more information.
No. The UK law states that you cannot smoke in a public vehicle, and as all our vehicles are licensed, the law applies.
If you want to get in touch with us or have any questions about our services and terms, please visit our Contact Us page.
You are more than welcome to send a voucher to your family and friends for their first booking with us. You can do this by visiting our Gift Vouchers page, where you will find detailed instructions how to do it.

Booking Management

If the address you are looking for is not in our system, please select the address nearby and contact us for specification for your location.
You can book our vehicle by simply filling out the booking form at our site. You can do it by opening an account and then booking your ride! You will be guided at every step!
You may choose from VIP Class  Range Rover Autobiography), First Class (Mercedes Benz S,) Business Class (Mercedes Benz E & V Class  Mercedes Benz Sprinter 16 seater ) and Economy  vehicles.
Of course! You will have to simply indicate the preferable model in the booking form. However, we do not guarantee that the particular model will be available for your ride due to the possibility of other reservations.
The capacity of our vehicles is as follows: , Range Rover Autobiography , Mercedes Benz S, Mercedes Benz E can carry 3 passengers,  Mercedes Benz V Class  can carry 7 passengers, Mercedes Benz Vito 8 Passengers 
Yes, you can book in advance anytime!
The minimum notice for booking should be at least 60 min in order to make your reservation possible to fulfill.
Yes. Right after a filling out the booking form you will receive an email with detailed information about your booking and further actions you will have to do to complete the reservation.
If you feel that you need to change anything in your reservation, you should contact us for a solution or cancel your current booking and make a new one.
You can simply re-book your reservation by visiting our 24/7 Support section and filling out the Cancelation & Rebooking form.
Yes, you can. You will need to enter the contact number and an email of a person you are booking for.
The notifications will be sent to the email you have indicated while filling out the booking form.
At the moment you are able to receive the contact details only by email and iOS
If you feel that you need to cancel your booking, you may do so by filling out the Cancelation & Rebooking form.
You can simply cancel 3 hours advance  your reservation by visiting our 24/7 Support section and filling out the Cancelation & Rebooking form.
Although all our chauffeurs carry mobile phones, these numbers are not public.
If you need to find or contact your chauffeur, you should phone our head office.
Yes. Our chauffeur will be waiting to greet you in the Arrivals hall with your name clearly displayed on a  A Chauffeurs board.
Our chauffeur will wait for you up to 60 min at airports and seaports or 15 min at other addresses. There are no extra fees for 60 min / 15 min waiting time. If you need more time, you have to inform AChauffeurs about it, otherwise the chauffeur will not wait for more. Extra minutes will be charged accordingly to our policy.
We always monitor flight arrival times, and will delay sending our chauffeur to meet you in line with the amended arrival time. If the flight is delayed beyond the published arrival time for any reason, then you will not be charged additional parking fees.
Our chauffeur will wait patiently for up to 60 minutes after the publicized flight arrival time. If you think you will exceed this time, you need to contact our head office immediately so that we can alert the chauffeur.
Our chauffeur is easily recognized by a pick-up sign on which can be written your or your company's name. The meeting point can be determined by your choice or at the exit after baggage in the case of an airport pick-up.
If you left your belongings in our vehicle, please visit our 24/7 Support section and fill out the Lost & Found form. We will do our best to find what you are looking for!

My Account Management

All you have to do is go to Open an Account and fill out the registration form!
Your personal details will be used only for booking and billing purposes. Your contact details will be needed for informing you about your reservations and sending you your invoices.
Your phone umber will be needed for contacting you in case of any changes of your ride.
Yes. You may register several credit cards to your account. Please, keep in mind that you have to register a new card before making a new booking.
In case you desire to change your billing address, you should login and edit your profile. Please, keep in mind that if you booked a ride before a change of your address, the invoice for it will be sent to the old address.
In case you desire to change your mobile phone number, you should login and edit your profile.
If you have a need to open a corporate account, please contact us for more information.
You may reset your password by clicking on Forgot a password.
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